When I moved in Luxembourg, I subscribed to Tango Luxembourg Fiber internet access. Back then, I got the usual dynamic public IP address “for free”. It was changing every 36 hours but at least it was a public one.
Recently, I changed my subscription to the 1 gigabit/s offer and soon after, I realized my VPNs and 6to4 tunnel was not working anymore.
After a brief troubleshooting session, I found out I was receiving a private IP address instead of the usual public 94.252.x.x .
A bit of googling later and I found out I was not the only one complaining about it:
- community.tango.lu/internet-fixe-6/ip-fixe-141
- community.tango.lu/internet-fixe-6/adresse-ip-privee-cote-wan-1073
Before I switched, I had read their service descriptions and I did not find any mention of it, in any document. Their offer page does not explicitly mention it, they even go as far as say:
No hidden conditions. Once you have chosen your connection speed, surf and download without limit.
Their service description however mentions that “dynamic public IP address” is optional, but you have to look for it.
Honestly, I have to say I am disappointed by such a poor customer service. I guess that is the world we live in now.
Anyway, new customers beware: if you want/need a public IP address, you will have to pay for it.